School PortalSchoolE-LearningLearnShop

EAST Help Center

User Guide

Step-by-step help for the School Portal, E-Learning and the EAST Shop.

Choose your guide

Shop

Buy books

Find books

  1. Open the Shop.
  2. Click "Full grade sets" or "Individual books".
  3. Use "Pick a grade", the Grade and Subject filters, or "Search books".
  4. Click "Add to Cart" (or "Add Set" for a full set).
Open the Shop

Check out

  1. Open the cart and click "Proceed To Checkout".
  2. Check quantities with + and −.
  3. Fill in name, phone, city and address.
  4. Choose a payment method.
  5. Click "Complete Purchase" and note your order number.

Payment methods

  1. "Cash on delivery": pay when the books arrive.
  2. "Bank transfer": pay to the bank details shown, then send the receipt.
  3. "Pay now": card, JazzCash or wallet, when shown.

If online payment fails, your order is still saved. Use "try paying again".

After ordering

Track and pay

Track your order

  1. Click the person icon in the Shop, then "Order Tracking" (or "Track Order" after checkout).
  2. Type the order number and phone.
  3. Click "Check Status".
Track an order

Send a bank receipt

  1. Open your order with "Check Status".
  2. Under "Send your payment receipt", type your full phone and the amount paid.
  3. Attach the receipt and click "Send receipt".
  4. EAST checks it and emails you.

JPG, PNG, WebP or PDF, up to 5 MB.

Use your account

  1. Click the person icon in the Shop, then "Account", and sign in.
  2. See "My orders" and send receipts from there.
  3. Save your address under "Delivery details" for next time.

To change or cancel an order, contact EAST.

Open my account

Accounts

Passwords, codes and settings

Reset a forgotten password

  1. On any sign-in screen, click "Forgot password?".
  2. Type your email and click "Send reset link".
  3. Email: open the link within 1 hour. Phone: type the 6-digit code you receive.
  4. Type a new password (at least 8 characters) twice and click "Save new password".

You can ask for a new email every 2 minutes.

Use a code sent to your phone

  1. Wait for the SMS or WhatsApp message with a 6-digit code.
  2. Type the code in "6-digit code" and click "Confirm".
  3. No code? Click "Send a new code".

A code works for 10 minutes. You can get 3 codes per hour.

Confirm your email

  1. Open the email "Confirm your EAST Education account".
  2. Click "Confirm email", then "Confirm my email".
  3. Link expired? Click "Send a new confirmation link".

Switch light or dark view

  1. Click the moon or sun button in the top bar.
  2. Your choice is remembered on all EAST websites in this browser.

Account locked?

  1. After 5 wrong passwords or PINs, sign-in is locked for 15 minutes.
  2. Wait 15 minutes, or reset your password.

Still need help? Use the Feedback button or contact EAST. Contact EAST